Teltronics provides a 24 hour, 365 day support service to customers across Europe. Certified in multiple product lines and applications, the Teltronics Customer Support team provides a dedicated point of contact for all our customers’ Contact Centre requirements.
Client records, documentation and application specifications are continually updated and accessible through a secure, shared database to provide support personnel with up-to-date system information and support histories.
This capability streamlines service support calls by providing authorized service engineers the most recent and complete information with which to diagnose and resolve trouble calls. Teltronics escalation procedures include managerial staff as well as engineering and software development teams as appropriate.
By installing our IRISnGEN Alarm management solution at our customer sites Teltronics Europe are able to offer a remote service facility only shared by Europe’s major Service Operators. This service offers a premium support facility.
Looking for support for the Teltronics 20-20?
Recognizing the rapid growth of Voice over IP (VoIP) and the potential opportunities it represents to our customers, our product strategy incorporates a blend of voice and data communications in a single converged system. A phased implementation approach allows 20-20 users and users of other legacy systems to protect their investment, maintain the level of service they currently enjoy, and move to a VoIP solution at a pace that makes sense for their business. 20-20 customers can immediately capitalize on the inherent capabilities of the 20-20 and migrate to VoIP technology when it is right for them.
Background
The 20-20 system that began as a tandem switch, was enhanced with PBX features and comprehensive CTI applications, now delivers packet switching technologies to create a converged system. Current users of the 20-20 can preserve their investment, add high-end applications, and migrate to VoIP without a forklift upgrade. The transition to VoIP takes place in a controlled fashion without disruption of telephony services while converged voice and data networks are established. New users gain the advantage of a reliable and mature switching platform operating as a gateway to legacy telephone networks while establishing reliable VoIP services on their data networks. The 20-20 offers a cost effective and flexible architecture for introducing VoIP services.
Overview
Our initial offering introduces VoIP products as upgrades to the 20-20. The most frequently requested VoIP upgrades are gateways, telephone sets, and interoperability with other systems. We have completed the development of a new family of modules to address these needs.
These products are easily added to current 20-20 systems by plugging modules into available telephony slots. Some features require the addition of a PC server to support various VoIP network applications.
Teltronics provides guidelines and professional services to help users ensure that their data networks support the appropriate Quality of Service (QoS) for reliable voice operation.
