WHY RECORD?
You may wish to record calls for legal compliance or to help settle disputes quickly and efficiently. Implementing a call recording solution offers the most effective and affordable way of demonstrating compliance.
Many companies use call recordings for training staff and improving productivity. Reviewing recorded calls with employees can provide managers with a powerful training tool.
Whether you need to record calls for compliance, training or quality purposes Teltronics Call Recording provides fast, easy to use features to simplify the most complicated tasks.
Whatever your requirements, Teltronics can offer you a cost effective system tailored to suit your organisations needs.
Click for more on Praetorian Voice Recorder.... 
For more details on Teltronics call recording products call: 08456 800 724 or email uksales@teltronics.com
We can also arrange a web based demonstration at your convenience.
Click the icon below to view a short Call Recording overview:
CONTACT CENTRE RECORDING
RECORDING, MONITORING, ANALYTICS & MULTI-DIMENSIONAL REPORTING TOOLS.
Whether you record full-time for compliance or risk management, or you record randomly for quality monitoring, Teltronics provides tailored solutions that are fast and easy-to-use, will simplify complicated tasks, satisfy your strictest reliability standards and give you the best value for money.
If your organisation needs an extensible quality management solution with all the features expected in a high end Contact Centre then Teltronics has a recording system to:
- Monitor and verify your phone and data transactions.
- Improve your agents’ performance and productivity.
- Optimize your telecom resources and workforce assets.
- Visualize a comprehensive view of your contact centre’s performance.
The Praetorian Call Recorder, part of the Fusion Series system, lets you digitally record and store every agent-customer interaction to redundant hard drives and instantly find, access and replay any call recording instantly from the desktop.
Screen Recording enables you to See What Your Agents are Up To.
The Business Information Suite is a flexible and easy-to-use contact centre analysis and reporting tool.
Increase customer satisfaction by monitoring and evaluating agents to identify training and coaching needs.
For more details on Teltronics Contact Centre recording or to arrange a product demonstration call: 08456 800 724 or email us at: uksales@teltronics.com
We can also arrange a web based demonstration at your convenience.
TELEPHONE SYSTEMS SUPPORTED INCLUDE:
| Aastra |
Alcatel |
Ascom |
Aspect |
Avaya |
| Bosch |
Cisco |
Ericsson |
Fujitsu |
Harris |
| InterTel |
LG |
Mitel |
NEC |
Nitsuko |
| Nortel |
Panasonic |
Philips |
Rockwell |
Samsung |
| Siemens |
Tadiran |
Telrad |
Teltronics |
Toshiba |
SUPPORTED INTERFACES & PROTOCOLS INCLUDE:
| Analogue |
DPNSS |
DASS2 |
| ISDN PRI T1/E1 |
ISDN2e BRI |
VoIP |