The Praetorian Pro voice recorder provides full time liability recording, random recording for quality monitoring and recording on demand. Praetorian lets you digitally record and store every agent-customer interaction to redundant hard drives and instantly find, access and replay any call recording directly from the desktop. In addition, Praetorian routes call recordings via email and archives them to durable, space-saving, removable external hard drives for desktop access to unlimited hours of call recordings.
Praetorian Pro includes Report Commander for easy reporting and immediate statistics, Voice Archiver for unlimited storage, Report Archiver for storage of critical data, Control Tower for centralized management, Instant Retrieval for immediate access, Real-Time Voice Monitor for monitoring calls as they happen, Digital Signature for authenticity verification, Instant Messaging for real-time training and agent coaching, and a host of security and single-point control features.
The Praetorian Standard voice recorder provides full time liability recording, random recording for quality monitoring and recording on demand. Praetorian Standard lets you digitally record and store every agent-customer interaction to redundant hard drives and instantly find, access and replay any call recording directly from the desktop. In addition, Praetorian Standard routes call recordings via email and archives them to durable, space-saving, removable external hard drives for desktop access to unlimited hours of call recordings.
Praetorian Standard is a complete telephone call recording solution with ISDN, Digital, Analog and VoIP recording capability – these can all run in one box subject to capacity limitations and Praetorian Standard can be implemented with a legacy PBX system and migrated at a minimal cost to a new VoIP System as and when the business is ready, or support old and new in the same system during a migration period.
Praetorian features table:
|
Feature: |
Pro |
Standard |
| Capacity: |
48 Channels Analog / VoIP |
YES |
YES |
|
48 Channels Digital extension / VoIP |
YES |
YES |
|
60 Channels Trunk |
YES |
YES |
|
240 Channels Analog per server (per largest server - can use multiple servers) |
YES |
N/A |
|
240 Channels Digital extension (per largest server - can use multiple servers) |
YES |
N/A |
|
240 Channels Trunk (per largest server - can use multiple servers) |
YES |
N/A |
|
100 Channels VoIP (per largest server - can use multiple servers) |
YES |
N/A |
|
|
|
|
|
| Call capture: |
Analog and Digital Extension * |
YES |
YES |
|
Trunk |
YES |
YES |
|
VoIP |
YES |
YES |
|
Capture Called & Calling number (CLI) if presented ** |
YES |
YES |
|
Capture Extension number & linked Agent ID |
YES |
YES |
|
Internal calls recorded on Analog / Extension / VoIP recording |
YES |
YES |
|
External calls only on Trunk recording |
YES |
YES |
|
Hot Desking option |
YES |
N/A |
|
|
|
|
| Instant replay: |
End user access at no additional charge |
YES |
YES |
|
Multi Level security |
YES |
YES |
|
Fast search |
YES |
YES |
|
Copy to media/e-mail |
YES |
YES |
|
Comment tagging during replay |
YES |
YES |
|
Playback Speed Control with pitch correction |
YES |
YES |
|
Speed search |
YES |
YES |
|
Secure Copy facility *** |
YES |
YES |
|
Select random calls |
YES |
N/A |
|
|
|
|
| Reporting: |
Report Commander |
|
|
|
Create reports |
YES |
YES |
|
Store favourite reports |
YES |
YES |
|
SMDR for Trunk recording |
YES |
YES |
|
Create Executive Summary |
YES |
YES |
|
Drill down from high level to individual call detail |
YES |
YES |
|
Playback directly from reports |
YES |
YES |
|
|
|
|
|
Report Commander Pro *** |
|
|
|
Auto schedule reports |
YES |
N/A |
|
Custom design reports |
YES |
N/A |
|
Call management reporting |
YES |
N/A |
|
Select random calls |
YES |
N/A |
|
Export to Microsoft Excel |
YES |
N/A |
|
3 Dimensional graphical presentation |
YES |
N/A |
|
|
|
|
| Call tagging: |
Call tagging / Desktop data capture *** |
YES |
N/A |
|
SDK Tool kit Data Capture & Call Tag record export to 3rd party systems *** |
YES |
N/A |
|
|
|
|
| Options: |
Mentor Agent assessment *** |
YES |
N/A |
|
Screen capture *** |
YES |
N/A |
|
RAID |
YES |
YES |
|
* Check PBX supported for Extension recording |
|
|
|
** If SMDR purchased / implemented for Trunk recorders |
|
|
|
*** Optional module |