Internet users are seeking sites that provide the information and products that meet their needs as consumers. To enhance the user experience, organizations are recognizing that live, personal interactions are significantly increasing on-line revenue and customer retention. It is this personal interaction that can differentiate a site from its competitors.
Teltronics enables contact centre to provide true, collaborative support solutions. OMNIWorks® Collaborative Browsing is the first product based upon unique patent-pending proxy server technology. Collaborative Browsing allows customer service agents and customers to identify and communicate with each other in real-time; so agents can guide customers to the information they are seeking and help them complete transactions on the web.
Currently, collaborative browsing products only allow agents to chat with or push pages to customers without delivering true interactive customer service. OMNIWorks technology enables customer service and sales representatives to link browsers with the customers and collaboratively navigate the web together to help complete a complex transaction or to find a specific piece of information. By providing true web collaborative browsing, OMNIWorks helps drive brand loyalty and increase revenues while improving the customer experience.
Business Advantages of OMNIWorks Collaborative Browsing
- True, Collaborative Customer Service
- Quick and Easy Deployment
- Web-based Administration
- Information Gathering
Teltronics Collaborative Browsing contributes not only to the bottom line but improves customer relationships in your call centre.