OMNIWorks Multimedia Contact Centre is an advanced software based Customer Interaction Manager. OMNIWorks includes the functionality of a traditional ACD system and has the ability to extend this function to other media.

Cerato Communications Gateways from Teltronics combine the power of voice, data, and video into a single, reliable, robust and feature-rich solution. Leveraging nearly 40 years of industry expertise, Teltronics has developed a comprehensive portfolio of voice communication products designed to meet the needs of small, medium and large businesses.

Praetorian Contact Recording lets you digitally record and store every agent-customer interaction to redundant hard drives and instantly find, access and replay any call recording directly from the desktop.

iSLM - The Next Generation of Service Level Management is Here Today.

The Teltronics Intelligent Service Level Management Solution (iSLM), Teltronics NimBUS, represents the next-generation of service level management, offering an integrated combination of advanced functionality, extensive infrastructure coverage and unprecedented ease-of-use and speed of deployment. The product suite provides unparalleled efficiency and scalability to address virtually any monitoring requirement—whether it’s for an emerging company looking to monitor a few servers, a Managed Service Provider managing several network operations centers, or a Fortune 100 enterprise looking to monitor critical business applications and systems.